Returns Policy

All goods are covered by manufacturers' warranties. This expressly excludes any claim for the cost of the labour that may be involved in replacing faulty goods, unless otherwise stated.

Claims based upon those defects of quantity, quality or condition which should be apparent upon reasonable examination shall be made immediately known by telephone, fax or telephone message and written confirmation dispatched within 5 business days of arrival of the goods at the destination to which they have been consigned.

The Company will, at its option, replace or credit the Purchaser with the value of any defective goods supplied by the Company. The Company will only do this if it is satisfied such defects arose solely through faulty material or workmanship, and such goods are returned, in a manner agreed by the Company, immediately upon discovery of the defect. The Company will normally not consider any claims made after 12 months from date of dispatch.

The Goods will be as described in this Site from time to time. It is possible that some information on this Site may contain technical inaccuracies or typographical errors. We reserve the right without notice at any time to amend, improve or correct any information on this Site and to discontinue, temporarily or permanently, any range or line of goods.

If you are a consumer you have the right to cancel the contract without reason and receive a refund. You must inform us in writing of your wish to cancel within 7 working days commencing the day after the day on which the goods were delivered. You should contact us by letter, fax or e-mail at the address shown on this site. The goods must be returned to us in their original packaging and be in a condition fit for sale. The cost of returning the goods and insuring them in transit is for the account of the Buyer. The goods must be returned within 14 days of contract cancellation. A full refund will be made providing these conditions are met.

Shipping costs

All our delivery charges are based on the total weight of the items ordered plus any packaging required to contain them. The delivery charges for orders to UK Mainland are detailed below.

For delivery overseas, we use international airmail for orders under 2kg in weight and within the limits of airmail small packet size restrictions.

For orders which are over 2kg in weight or outside the airmail size restrictions we use an international courier company who charge based on weight, size of package and destination.

Overseas customers will need to contact our Web Sales department to get a quotation for delivery. Overseas deliveries might be subject to local import and customs duties which are beyond our control and cannot be quoted for by us or our couriers.

EU customers will be subject to VAT charges @ 20% on ordered items and delivery charges unless they are able to provide us with valid VAT registration details. Some items may incur special shipping charges.