General Terms and Conditions
Making a purchase
Prices on this site are displayed inclusive of V.A.T.
Purchases can be made using our secure online payment by checking out through the website. Alternatively, orders can be made by telephone, fax, post or e-mail and payment made by credit card, cheque or postal order. If paying by cheque, please allow 4-5 working days from receipt of your cheque before despatch of your order to allow bank clearance.
Stock items will be despatched within 2 working days of receipt of credit card payment. While we aim to keep our stock levels correct at all time, availability of a part on this website indicates our normal stock status. In the event of an ordered item not being in stock the customer will be informed by email or telephone within 2 working days and offered either a full refund or the option to back-order the item pending new stock arriving.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Stock items will be despatched within 2 working days of receipt of credit card payment. While we aim to keep our stock levels correct at all time, availability of a part on this website indicates our normal stock status. In the event of an ordered item not being in stock, the customer will be informed by email or telephone within 2 working days and offered either a full refund or the option to back-order the item pending new stock arriving
Terms and Conditions of Sale
- Parts ordered to customer’s specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
- Any parts that have been correctly supplied and are cancelled will be subject to a 25% minimum handling charge. (Damaged or faulty goods may still be credited after the 7 day period dependant on the circumstance)
- Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods.
- All parts being returned for credit must be in a re-saleable condition. Items will not be accepted if they appear to have been fitted or if sealant grease has been applied. (With the exception of faulty goods)
- We reserve the right to refuse exchange units that are considered to be in an unserviceable condition.
- Items returned for credit must be accompanied by the relevant invoice or proof of purchase.
- All parts and accessories from keen4parts.com are guaranteed. Please check individual specification and guarantee available for the product at the time of purchase.
- Internet orders are subject to a delivery charge, this charge will vary depending on the product. All charges will be notified before completion of the order.
Important information for customers outside of the United Kingdom:
Your country of residence may impose import duties and taxes on the parts we ship to you. Any additional charges for customs clearance are not included in our prices and require payment upon delivery. Should your order be returned to us, due to unpaid import duties and taxes, restocking fees may be charged to your credit card. Because customs policies vary widely from country to country; we strongly recommend that you contact your local customs authority to confirm any possible import duties and taxes before placing an order. 